Timeline not updating
Rich M
V2.84. Refreshing the timeline is very hit & miss. Often the refresh will just hang and nothing will happen. Kill plume does nothing to resolve this. I have to go to the Application menu, clear the cache & force close plume. I'm also not seeing some tweets I make in the normal timeline, but they do show up in my profile area.
Every update recently has made new problems, Plume is getting to be unreliable & untrustworthy.
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2 Posted by Thomas Lund Hansen on 16 Jan, 2012 08:49 PM
I second that.
After the last update of Plume, updateing my timeline has become very unstable.
When I launch Plume after the phone has been turned off, it updates perfectly but at some point it just doesn't work anymore.
If I delete and reimport my profile it startw working again, but all my personalization disappears.
I've tried different settings in "Date and time" without success.
Plume Premium 2.84
HTC Desire, Android 2.3.7.
(On another note, it works without problems on my Iconia A500 (Android 3.2))
3 Posted by Bill M. on 16 Jan, 2012 10:00 PM
I'm having the same problems as RichM. Running Plume Free version 2.84 on a Samsung Infuse.
4 Posted by Nicolas on 17 Jan, 2012 08:40 AM
Hi,
Can you tell me if you're using the stream mode or the regular one ?
Moreover, I would like to see an error log to understand where it comes from.
You can find informations on how to make it here : http://support.levelupstudio.com/kb/general/collect-some-logs
Collect these logs when you are unable to refresh the timeline after having refreshed.
Regards
5 Posted by Thomas Lund Hansen on 17 Jan, 2012 05:10 PM
Live stream = never
Disable stream when screen is of = true
6 Posted by rmob42 on 17 Jan, 2012 09:14 PM
I don't use the stream setting (v annoying) & am on the limit of phones memory capacity already before downloading a logger app. Didn't mention before, mine is HTC desire 2.3 as well. I note one of the ppl that replied to my post is on same.
Cheers
Rich
Sent from my HTC
----- Reply message -----
From: "Nicolas" <[email blocked]>
Date: Tue, Jan 17, 2012 09:01
Subject: Timeline not updating [Plume]
To: <[email blocked]>
7 Posted by Nicolas on 18 Jan, 2012 08:39 AM
Hi,
This issue is corrected. It will be available in the next release.
8 Posted by Jolie on 15 Mar, 2012 10:57 PM
I've been having this issue the past few days.
9 Posted by Nicolas on 19 Mar, 2012 09:47 AM
Hi,
It seems that when you tried to load you tweets, you device weren't connected to a network.
10 Posted by Kurt on 12 Apr, 2012 09:30 PM
Hello,
I have a similar issue with my Sony Tablet S (Android 3.2.1). If I search something with Plume it sometimes updates and then it seem to stop. Clicking on update tells me that there are no updates but there are many on Twitter.
At the log file attached I had three open columns. 1st Timeline, 2nd saved search for topic "zdf", and 3rd saved search for topic "illner". 2nd column was updating fine but 3rd column was quiet. But there were many updates with this topic as I could find at Twitter.
I now use Plume 3.01 and had this issue already since I installed Plume some weeks ago. It's too bad because Plume looks nice and works good - apart from this. Configuration is set to Live-Stream-Mode but it's not better if stream is disabled.
The Sony Tablet S needs some time (about 10-30 seconds) after Wakeup to restart the WiFi connection. Could this irritate Plume?
Best regards,
Kurt
11 Posted by Nicolas on 13 Apr, 2012 12:38 PM
Hi,
Thanks for your report. We will take a look at this issue.
Regards
12 Posted by Björn Lindahl on 17 Apr, 2012 08:27 AM
I've had this error for quite some time now on my Galaxy Nexus. I just want to second this issue and I'll get back with an error log as soon as I have the time to create one.
I'm following the topic since I really want to use Plume since it's hands down the best client for Android. Getting really annoyed that it half the time won't update the timeline though.
13 Posted by Rich M on 22 Apr, 2012 09:40 PM
Still doing it. I know that it is happening & to current tweets. It is not picking up some of my own tweets, they show in my profile page but not in the timeline.
14 Posted by rmob42 on 27 May, 2012 08:43 PM
@Nicolas: please can you provide an update on when you expect to release a fix for this significant failure of Plume. It is still happening regularly.
While you're at it, please explain why I still have to prove I'm human,in order to pist a message, even though I am registered here and logged in?
Support Staff 15 Posted by Leflou on 30 May, 2012 07:52 AM
Hi,
@rmob42: Have you check and verify your mail when you registered ? It seems that your email account is unverified. That should explain why you have problem posting message on this forum. Hope it helps
16 Posted by rmob42 on 31 May, 2012 02:48 PM
I did not receive a verify / follow this link email (as is usual when registering).
Please can you send me a verification link to this email address so I can complete the registration process.
Thank you
Rich Marks
Sent from my HTC
----- Reply message -----
From: "Leflou" <[email blocked]>
Date: Wed, May 30, 2012 08:52
Subject: Timeline not updating [Plume]
To: <[email blocked]>
17 Posted by jen on 02 Jun, 2012 04:02 PM
Hi,
I'm using Plume Premium 3.02 for my Galaxy Ace. Since 2 hours the app isn't able to update the timeline and mentions (my profile and messages are shown correctly). I deleted my cache, killed the app, even restarted my smartphone. But still it won't update my timeline.
I went to twitter.com --> everythings as usual.
I'm wondering if I am the only one with this problem, or if this bug is a general problem in this version.
Support Staff 18 Posted by Leflou on 04 Jun, 2012 10:00 AM
Hi,
@rmob42 : i'll check what i can do about your account as soon as possible. sorry for the delay
@jen : Have you check that the Airplane mode is not working ? Check also in your Settings "Update on launch" to verify if your on the "On Launch" option. Hope it helps
For information, a new version of Plume will be available soon, it should fix different issues about Timeline.
Regards
19 Posted by tony on 05 Jun, 2012 11:55 AM
I am having the same issue, for 1 day Plume is not updating and I have the premium edition.
Support Staff 20 Posted by Leflou on 06 Jun, 2012 12:17 PM
@tony: Can you tell me what is your smartphone and if the update is always not working or sometimes (it can depend of your connexion to 3G and/or Wi-Fi). Check always the Airplane mode also.
Thanks
21 Posted by Tony on 06 Jun, 2012 02:15 PM
I uninstalled and reinstalled and it works now - thanks
Support Staff 22 Posted by Leflou on 06 Jun, 2012 02:40 PM
Glad to read that.
Thanks for your feedback
Regards
23 Posted by rmob42 on 13 Jun, 2012 08:14 AM
Hi
My phone has been switched off overnight & it was turned off correctly
turned on as normal this morning.
Opened Plume it has only updated one of my 3 accounts (approx 20 tweets)
The others are showing nothing at all for the past 10 hours.
Alogcat saved immediately after and attached here.
Please reply with your analysis of the log & what might be causing the
problem I've been notifying you about since 2011!
Regards
Rich
---------- Forwarded message ----------
From: "Leflou" <
[email blocked]>
Date: 6 Jun 2012 15:41
Subject: Re: Timeline not updating [Plume]
To: <[email blocked]>
24 Posted by rmob42 on 13 Jun, 2012 08:29 AM
Second log this morning for you. As per previous advice, I cleared the
cache and restarted Plume.
Now it shows nothing in the timeline at all apart from the replies to one
of my accounts (printman1195) it has even lost the tweets that were there
before clearing the cache.
Next step uninstall & reinstall YET AGAIN. Completely unacceptable.
Explain please
---------- Forwarded message ----------
From: "Rich Marks" <[email blocked]>
Date: 13 Jun 2012 09:13
Subject: Fwd: Re: Timeline not updating [Plume]
To: <[email blocked]>
Hi
My phone has been switched off overnight & it was turned off correctly
turned on as normal this morning.
Opened Plume it has only updated one of my 3 accounts (approx 20 tweets)
The others are showing nothing at all for the past 10 hours.
Alogcat saved immediately after and attached here.
Please reply with your analysis of the log & what might be causing the
problem I've been notifying you about since 2011!
Regards
Rich
---------- Forwarded message ----------
From: "Leflou" <
[email blocked]>
Date: 6 Jun 2012 15:41
Subject: Re: Timeline not updating [Plume]
To: <[email blocked]>
25 Posted by rmob42 on 13 Jun, 2012 08:47 AM
Uninstalled and reinstalled (twice) and it is now working properly. 3rd log
of the day in case it gives you more info now it's temporarily working
right again.
On 13 Jun 2012 09:28, "Rich Marks" <[email blocked]> wrote:
> Second log this morning for you. As per previous advice, I cleared the
> cache and restarted Plume.
>
> Now it shows nothing in the timeline at all apart from the replies to one
> of my accounts (printman1195) it has even lost the tweets that were there
> before clearing the cache.
>
> Next step uninstall & reinstall YET AGAIN. Completely unacceptable.
>
> Explain please
> ---------- Forwarded message ----------
> From: "Rich Marks" <[email blocked]>
> Date: 13 Jun 2012 09:13
> Subject: Fwd: Re: Timeline not updating [Plume]
> To: <[email blocked]>
>
> Hi
>
> My phone has been switched off overnight & it was turned off correctly
> turned on as normal this morning.
>
> Opened Plume it has only updated one of my 3 accounts (approx 20 tweets)
> The others are showing nothing at all for the past 10 hours.
>
> Alogcat saved immediately after and attached here.
>
> Please reply with your analysis of the log & what might be causing the
> problem I've been notifying you about since 2011!
>
> Regards
>
> Rich
>
> ---------- Forwarded message ----------
> From: "Leflou" <
> [email blocked]>
> Date: 6 Jun 2012 15:41
> Subject: Re: Timeline not updating [Plume]
> To: <[email blocked]>
>
Support Staff 26 Posted by Leflou on 15 Jun, 2012 08:32 AM
Hi,
Thanks for your log,
Is your problem is now fix since the latest update ?
27 Posted by rmob42 on 15 Jun, 2012 11:46 AM
Latest update? Do you mean unistall & reinstall? That wasn't an update. I was already using the latest plume.
Seems to be but that is not an answer. I've had to do the same before now so I totally expect Plume to keep randomly failing in exactly the same way again as it keeps doing until you find the problem & fix it with an upgrade.
Regards
Rich
----- Reply message -----
From: "Leflou" <[email blocked]>
Date: Fri, Jun 15, 2012 09:32
Subject: Timeline not updating [Plume]
To: <[email blocked]>
28 Posted by rmob42 on 15 Jun, 2012 11:48 AM
See below email I seem to have replied to myself not you.
Regards
Rich
----- Forwarded message -----
From: "rmob42" <[email blocked]>
Date: Fri, Jun 15, 2012 12:46
Subject: Timeline not updating [Plume]
To: <[email blocked]>
Support Staff 29 Posted by Leflou on 15 Jun, 2012 12:35 PM
Hi,
A new Update will be available next week. Tell us if it fix your problem
Regards
30 Posted by rmob42 on 15 Jun, 2012 01:31 PM
Didn't take long to fail again. Log attached. Plume will not refresh my
timeline at all. Several attempts, total failure.
Seesmic has updated perfectly.
31 Posted by rmob42 on 15 Jun, 2012 06:55 PM
Last log of the day. In plume there is over an hour gap on my main account
timeline. I have counted in Seesmic the difference in what the 2 apps are
showing. I have found the same 2 in Seesmic that Plume is showing as being
one after the other. Seesmic has picked up 200 tweets between those 2,