plume wont let me login
can you tell me why i can not acces plume on my HTC One X
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can you tell me why i can not acces plume on my HTC One X
Comments are currently closed for this discussion. You can start a new one.
Support Staff 2 Posted by Leflou on 13 Aug, 2012 07:27 AM
Hi,
Can you describe your issue more precisely ?
Have you check that you are correctly connected via WiFi or 3G before login on your twiiter.
Regards
3 Posted by ricarshajackson on 13 Aug, 2012 05:32 PM
Yes I have all of that is working great. Everytime I try to authorize my account it says web page errors can you please fix this application. It's my FAVORITE : (
Support Staff 4 Posted by Leflou on 14 Aug, 2012 07:06 AM
Can you please try to log in again ? If you still have this issue right after your try, send us a log using the option Generate Logs in the Settings.
Regards
5 Posted by ricarshajackson on 14 Aug, 2012 05:36 PM
i did again it still didnt work, how do i get to the generate logs in the settings ?
Support Staff 6 Posted by Leflou on 16 Aug, 2012 07:25 AM
Hi, to send log, go in Plume application, try to connect with your login, if it fail again go in the Settings and Tap the Generate Logs option and send us the mail.
Regards
7 Posted by ricarshajackson on 16 Aug, 2012 06:56 PM
i dont anything like that just please FIX THE PLUME APP PLEASEEEEEEEEEEEE.
Support Staff 8 Posted by Leflou on 17 Aug, 2012 07:54 AM
Check that you are using the version 4.14 of Plume (go in the settings and tap the option Changelog to see what is the version you are using).
Then, if you don't need to update, try to login and if it fails, use the option Generate Logs (who is two options under the option Changelog) and send us a log (don't forgot to mention your forum name please to help me find your mail more quickly).
Thanks
9 Posted by ricarshajackson on 17 Aug, 2012 05:24 PM
Okay do I install the app to do all of this ?
Support Staff 10 Posted by Leflou on 20 Aug, 2012 07:18 AM
Hi,
Yes,
Install the latest version and do the Generate log options after you try to login if it fails
Regards
11 Posted by ricarshajackson on 24 Aug, 2012 07:17 PM
No.
Support Staff 12 Posted by Leflou on 29 Aug, 2012 07:53 AM
Hi,
Have you try to login with the latest update of Plume (4.5) ?
Regards
13 Posted by DevinXtreme on 29 Aug, 2012 08:01 AM
Hi, I'm having the same issues as the user who submitted this bug report. I'm also on the HTC One X with the latest stock firmware from AT&T. What happens is when you try to authorize Plume, the page redirecting back to the app fails to load. I can't get into Plume's settings to generate logs for you since the app doesn't get in far enough to give me a menu button (and the One X doesn't have a hardware button). I can get you a logcat if that helps.
14 Posted by DevinXtreme on 29 Aug, 2012 08:06 AM
Attached is an image of the page failing to redirect. Twitter acknowledges the authorization, but the redirect fails.
Support Staff 15 Posted by Leflou on 30 Aug, 2012 02:06 PM
Hi,
I'm sorry about that but for now, i can't propose you other solutions. When you are entering your login & password, Plume is just sending information to Twitter and it check the informations.
As i wrote this issue can be related to the Android's system (wich is a rare issue).
If you can try to log in using your native launcher (if you are using custom one). Check also what are the application that are running before doing that. Perhaps you have one that prevent the login (a security application or other things like that).
I asked to the developers and as for now, we don't manage to reproduce your issue, it's difficult to find where the problem is coming from.
Regards
16 Posted by DevinXtreme on 30 Aug, 2012 02:35 PM
Thanks for looking into it. I do believe it is something to do with the way Sense is handling things. I don't have any security software on my phone and I've tried logging in after a fresh reboot. Plume works fine on my tablet and did work fine on this very phone when I ran CyanogenMod as well as previous versions of the stock software. I think it has to do with the latest OTA for the One X. I'm gonna try something with the system settings, and if it works, I'll get back to you. Thanks again.
17 Posted by DevinXtreme on 31 Aug, 2012 04:19 AM
Just writing in to say that tonight's update fixed the issue! I'm all logged in!
System closed this discussion on 28 Dec, 2012 09:49 AM.