unable to add account in nexus galaxy s
There isn't an option to enter personal account data and connection returns an error.
Comments are currently closed for this discussion. You can start a new one.
There isn't an option to enter personal account data and connection returns an error.
Comments are currently closed for this discussion. You can start a new one.
2 Posted by troglo on 21 Jul, 2012 09:53 PM
Android versión is Jelly Bean 4.1.1
Support Staff 3 Posted by Leflou on 23 Jul, 2012 11:11 AM
Hi,
Please check your data / Wifi connection. What is the error that Plume return to you ? (perhaps you can post a screenshot of this).
Thanks
4 Posted by troglo on 25 Jul, 2012 02:49 PM
Thanks Leflou,
all connections are okay, even using my account with the Twitter App.
I tried deleting and reinstalling several times.
I´ll attach 3 images of the process as I don´t have any option/menu to add my account data at any time, only this 3 screens: [Start / Getting credentials / Authorization failed...]
Support Staff 5 Posted by Leflou on 26 Jul, 2012 07:23 AM
Hi,
Can you check on your twitter account your Time zone (it has to be the same on your phone and twitter account) and also in the application tab to see if Plume is not blocked (by default, it should not be blocked) ?
Thanks
6 Posted by troglo on 26 Jul, 2012 03:04 PM
Timezones are the same and Plume is in the list of accepted applications, and I can even use Plume from another Android device (HTC Desire S)
But I tried to add a new account and I got the same authorization problem
So I tried to change the Twitter account Time Zone and now Plume can connect in the old phone, but not in Android 4.1.1 (I tried almost every possible Time Zone)
Looks like Twitter doesn´t update the time according to summer time and doesn´t like 4.1.1 Time Zones
Has anybody could create a Plume account with Jelly Bean 4.1.1? Which Time Zones are using your Twitter account and your Android 4.1.1?
Thanks
7 Posted by troglo on 27 Jul, 2012 08:49 AM
I´m out of ideas, yesterday I tried a lot of different and standard Time Zones, even changed language and time format in the Android 4.1.1 without any success.
Today I updated to Twitter 4.10 and I still got the same error
Support Staff 8 Posted by Leflou on 27 Jul, 2012 01:09 PM
Hi,
Is that the first time you are installing Plume ? Can you give me your device specification ? (if you are using a custom rom or something not native).
Yesterday, Twitter was down for two hours so if you tried while it was down you couldn't log in.
Thanks
9 Posted by troglo on 27 Jul, 2012 03:27 PM
I´m using a Galaxy Nexus with Jelly Bean 4.1.1 original ROM and spanish (I tried changing to english too). First I installed Plume with 4.1, but since them I reinstalled many times.
Yes, I noticed Twitter was down, I even thought I crashed it with all my tests ;)
Today I deleted my Twitter account, then deleted Plume´s cache, data and uninstalled it, rebooted phone and installed Plume 4.10....
Nothing changed, same error when connecting to Twitter, I start to think it would be impossible to add an accoun to use Plume
10 Posted by troglo on 29 Jul, 2012 09:45 AM
It worked, but I think there is a problem with Plume in Galaxy Nexus with Jelly Bean 4.1.1
I tried a Wifi connecction and it connected to the account page at the first time; previously I only tried my 3G mobile data connection (I used it for everything else in the phone and it works. email, browsing, twitter app and any other App)
Now Plume works fine and updates my Twitter timeline with 3G but if I try to create an account it gives the same connection error: looks like that account creation doesn´t work with 3G? If I use a Wifi connection, account creation works again
It´ll be great to give more error info when creating an account: mixing no connection problems with Twitter and TimeZone problems is confusing.
Anyway, thanks for the support and by my loved Plume
System closed this discussion on 28 Dec, 2012 09:42 AM.