Notifications not working on Verizon Galaxy Nexus
Hello. I have the paid version of Plume running on a Verizon Galaxy Nexus and notifications for mentions and direct messages are not working even though they are both enabled in the settings for the app.
I am running Android 4.0.4 running the latest version of Plume for Android 2.89. I have tried both clearing cache and uninstalling the app and rebooting the phone as suggested in some of the threads I've read on these forums, but the problem still persists.
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2 Posted by Nicolas on 22 Feb, 2012 08:38 AM
Hi,
I would like to see an error log to understand where it comes from.
You can find informations on how to make it here : http://support.levelupstudio.com/kb/general/collect-some-logs
Regards
3 Posted by mypetrhino on 22 Feb, 2012 09:21 AM
Since this isn't specifically an error dialog that I am experiencing, once I start the logging, what should I do to demonstrate what I am seeing? The problem is, I don't receive any notifications for any mentions or direct messages sent to me.
4 Posted by Nicolas on 23 Feb, 2012 08:39 AM
Sorry for the lack of explanations.
To understand where your issue comes from, we will need some log to understand what happens.
Can you change your settings to be notified for all the tweets, wait for a while and collect the logs ?
5 Posted by mypetrhino on 23 Feb, 2012 08:40 AM
Sure, I'll respond tomorrow with the results.
6 Posted by Nicolas on 23 Feb, 2012 08:41 AM
Thanks :)
7 Posted by mypetrhino on 26 Apr, 2012 02:11 AM
My apologies for taking so long to reply, I hope this ticket is still valid. I installed aLogcat on my Galaxy Nexus then did the following.
Also during that time, others sent me Mentions and Plume never provided a notification. I have attached a log file.
8 Posted by Nicolas on 26 Apr, 2012 07:31 AM
Hi,
If you still have the issue, the discussion is still valid. Can you please tell me if you use the latest version ?
9 Posted by mypetrhino on 26 Apr, 2012 07:56 AM
Yes, I am using the latest version I just downloaded this afternoon, 3.02
10 Posted by mypetrhino on 29 Apr, 2012 07:49 AM
Hello,
I'm just checking in to see if there has been any progress on solving this issue.
11 Posted by Nicolas on 30 Apr, 2012 08:34 AM
Hi,
You're not the only one facing this issue. We will take a look at it and it will be corrected as soon as possible.
Regards
12 Posted by Skalarism on 25 Jun, 2012 07:42 AM
Same problem here with Motorola RAZR Retail 2.3.6 and the newest Plume release. I like Plume Premium very much, but it is useless without any notification of replies or private messages. I tweet this also since the last update to the Plumeapp account. For the moment i switched back to TweetCaster Pro, were notifications works very fine and fast. I'm full of hope, that issue will fixed for the future. The only thing in Plume i miss sooooo much...
Support Staff 13 Posted by Leflou on 25 Jun, 2012 11:56 AM
Hi,
Can you send us a logcat ?
Thank you
14 Posted by Michael Kilb on 25 Jun, 2012 08:00 PM
Here is the log:
Am 25.06.2012 13:56 schrieb "Leflou" <
[email blocked]>:
>
> // Add your reply above here
> =
>
Support Staff 15 Posted by Leflou on 26 Jun, 2012 12:02 PM
@Michael: thanks for your log but i don't see Plume occurence in it. Launch Plume and then save your logcat.
And check also if you are using the latest version of Plume 4.0.3. You can update it on Google Play.
16 Posted by Michael Kilb on 26 Jun, 2012 12:26 PM
Ok, here it is:
Am 26.06.2012 14:03 schrieb "Leflou" <
[email blocked]>:
>
> // Add your reply above here
> =
>
Support Staff 17 Posted by Leflou on 28 Jun, 2012 02:45 PM
Hi,
A new update of Plume will come shortly. It should fix your problem.
Regards
18 Posted by mypetrhino on 04 Sep, 2012 04:46 PM
Hello there,
I have installed the very latest version of Plume, version 4.51, and notifications are still not working correctly. I have even tried performing a factory reset on my device and installing the program from scratch.
This problem is becoming quite bothersome as I have paid money for the full version of this product and an important function isn't working.
Could it be the notifications aren't being sent to the right Android ID? My current Android ID starts with 2ee521
Support Staff 19 Posted by Leflou on 06 Sep, 2012 08:31 AM
Hi,
@ mypetrhino: Can you send me a tweet @Stef_Leflou, i'll make a mention and we can test it. Thanks
Regards
20 Posted by mypetrhino on 06 Sep, 2012 03:08 PM
Sent about 20 mins ago with a mention of Plume 1109.
Support Staff 21 Posted by Leflou on 06 Sep, 2012 03:15 PM
Canyou check your Update Interval in your Notification option ? Plume check not always and that can explain why you have no mention. We can try again with an Update Interval of 1 minute for example.
Regards
22 Posted by mypetrhino on 06 Sep, 2012 03:19 PM
It is currently set to one hour. Does that mean I will only get
notifications every hour?
I thought Plume was capable of push notification without the need for the
client to check for new mentions.
Support Staff 23 Posted by Leflou on 06 Sep, 2012 03:21 PM
Yes,
But you can change this from 1 minute to 4 hours in the Update Interval.
If you are using the Livestream option and have Plume open, then you'll have real time notifications.
Regards
24 Posted by mypetrhino on 06 Sep, 2012 03:29 PM
So, you are saying Plume doesn't offer proper push notifications and must
poll for new mentions during a set interval? This is contrary to how the
25 Posted by mypetrhino on 06 Sep, 2012 04:11 PM
In the end, I am looking for push notifications in the program. I want
Plume to notify me of new mentions when the application is in the
background, regardless of the time I have the Update interval set to. Plume
is advertised as having push notifications of this type, and I've never
been able to get it to work.
-- C
On Thu, Sep 6, 2012 at 8:29 AM, My Pet Rhino <[email blocked]> wrote:
> So, you are saying Plume doesn't offer proper push notifications and must
> poll for new mentions during a set interval? This is contrary to how the
> program is advertised.
> On Sep 6, 2012 8:18 AM, "My Pet Rhino" <[email blocked]> wrote:
>
>> It is currently set to one hour. Does that mean I will only get
>> notifications every hour?
>>
>> I thought Plume was capable of push notification without the need for the
>> client to check for new mentions.
>>
>> -- C
>> On Sep 6, 2012 8:15 AM, "Leflou" <
>> [email blocked]> wrote:
>>
Support Staff 26 Posted by Leflou on 07 Sep, 2012 08:54 AM
Can you post this in the Feedback forum please ?
http://feedback.levelupstudio.com/forums/79531-touiteur
It will help us to classify the more requested suggestions.
Thanks for your help and support.
System closed this discussion on 28 Dec, 2012 09:38 AM.